Yo!’s privacy policy

Welcome to the YO! INGLÊS Privacy Policy.

Last updated: January 8, 2025.

Is this Privacy Policy for you?

If you are attempting, in the process of, or using YO! INGLÊS Services, this Privacy Policy is for you, no matter where you live.  This Policy covers YO! INGLÊS Services.  By accessing or using YO! INGLÊS Services, you agree to this Privacy Policy.  If you do not agree to this Privacy Policy, please do not access or use YO! INGLÊS Services.  Yo! Edtech LLC is the data controller for your information.

What is in this Privacy Policy?

This Policy describes the rights you have regarding your Personal Information.  It explains that you can control what happens to the information that can identify you - like your name, where you live, and your email address.  In this Privacy Policy, we’ll also tell you when and how we use your information – including how we collect, record, organize, store, and share it. Depending on where you live, you may have different rights or choices for managing your Personal Information, which this Policy will describe later on.  

Where does this Privacy Policy apply?

If you’re using YO! INGLÊS Services, you’re in the right place.  Here’s where you can learn about keeping your information safe.  Using YO! INGLÊS Services includes using:

• websites with a YOINGLES.com domain;
• our application, YO! ZONE; and
• other YO! INGLÊS features available, whether or not described in this Policy.

But if you leave our Services, this Privacy Policy no longer applies.  We’re not responsible for what you see on other websites or apps or for their privacy policies, even if you’ve linked to them from our websites or applications.  When you go to another site or application, we may (but are not required) show you a message telling you that you’re leaving YO! INGLÊS.

YO! INGLÊS may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information.  These supplemental privacy policies will govern how we may process the information in the context of the specific product or service.  

To reach us with questions or requests regarding your Personal Information, our information about contacting us is included below.

Electronically

You can reach YO! INGLÊS by emailing [email protected]. 

USA

Write to us at:

Yo! Edtech LLC (“YO! INGLÊS”)

Attn: Data Privacy-related issue 

Agent: Thiago de Menezes Souza

Address: 2032 Tally Road, Suite 4, Leesburg, FL 34748, USA

BRAZIL

Contact our Brazilian Data Protection Officer by emailing [email protected].

Brazilian Data Protection Officer: Thiago de Menezes Souza

Before moving on to the rest of the Privacy Policy, when you see certain terms in this Policy, some of them have specific meanings.

• “User” means anyone using the Services.
• “User Agreements” means the Yoser Agreement, the Tutor Agreement, and any other document that governs the access to and use of the Services.
• “User Content” means all the content provided by any User of the Services through the Platform.
• “Personal Information” means any information relating to a natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier.
• “Platform” means our YO! INGLÊS platform.
• “Privacy Policy” or “Policy” means this YO! INGLÊS Privacy Policy.
• “Processing” means any operation that is performed on Personal Information, such as collecting, recording, organizing, structuring, storing, adapting, or making any kind of disclosure or other use.
• “Services” means connecting individuals from Brazil who want to learn a language (“Yosers”) with a professional with proficiency in the English language, whether or not a native speaker, who can help them learn (“Tutors”) for real-time video chat language tutoring sessions (“Tutoring Services”), and any other service or application offered by YO! INGLÊS, such as allowing Yosers to develop Platform experiences, connect with Tutors, and use content created by YO! INGLÊS.  It includes websites on the YOINGLES.com domain, our YO! ZONE application, our other websites, products, software, applications, content, data feeds, and other services on which an authorized link to this Policy is posted.

Any other capitalized term that is not defined in this Policy is defined and has the meaning set out in the User Agreements.  In the event of a material or perceived conflict between the English version of this Policy and translations into other languages, the English version shall control.

1.  The Information We Collect

We collect information about you through providing the Services.  The type of information we collect depends on the features you use through the Services.  Please note that we need certain types of information to provide the Services to you.  If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use the Services.

Information You Provide Directly to Us

We may collect information that you provide directly to us through:

• Your use of and interactions with the Services, such as when you register for an account or interact with Users, and chatbots through the Services;
• Your participation in surveys, providing reviews, or when you fill out our forms;
• Your requests for information, such as when inquiring about Tutoring Services;
• Your purchases, such as when you purchase Tutoring Services;
• Your subscription to newsletters;
• Your registration for contests or promotions;
• Your requests for support and/or technical assistance;
• Your transmission of User Content or other information to us; and
• Any other communications you have with us.

The information you provide directly to us may concern you or others and may include, but is not limited to:

• identifiers, such as account and contact information, name, a username, email address, profile picture, display name, password, date of birth, address, gender, and other information you provide;
• commercial and financial information, such as your payment card number, expiration date, billing address, and payment account name;
• demographic information, such as your country of residence, timezone, and language(s) spoken;
• audio and visual information, such as your voice and image in recordings of your interactions with Users, and chatbots;
• location information, such as general geolocation data inferred from an IP address; and
• other content and information you provide, such as your availability for tutoring sessions, the information you share in tutoring sessions, and the information you share when you communicate with us, including via the Services or by email.

You are not required to provide us with such information, but certain features of the Services may not be accessible or available, absent the provision of the requested information.

Information from Affiliates and Non-Affiliated Third Parties

We may collect information about you or others through our affiliates or through non-affiliated third parties.  For example, YO! INGLÊS’s Tutors may take notes on your conversations, based on information provided during tutoring sessions.  We may combine information that we collect from you through the Services with information that we obtain from such third parties, such as if you sign in with a third-party service or social media networks, and information derived from other products or services we provide.

Information We Collect Automatically:  Internet or Other Network Activity

• Device/Usage Information.  We and our third-party service providers, which include ad networks and analytics companies such as Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Services.  As described further below, we may collect and analyze information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use.  We may also track when and how frequently you access or use the Services, including how you engage with or navigate our website or mobile application.  We use this information (including the information collected by our third-party service providers) for analytics (including to determine which portions of the Services are used most frequently and what our Users like/do not like), to assist in determining relevant advertising (both on and off the Services), to evaluate the success of our advertising campaigns, and as otherwise described in this Privacy Policy.  To the extent you access the Services through different platforms (e.g., the YO! INGLÊS website and YO! INGLÊS applications) or use different devices (e.g., your mobile phone and personal computer), we may cross-reference and combine the information we collect in each instance.
• Cookies and Other Electronic Technologies.  We and our third-party service providers may use cookies, clear GIFs, pixel tags, flash cookies, and other technologies that help us better understand User behavior, personalize preferences, perform research and analytics, and improve the Services.  These technologies, for example, may allow us to tailor the Services to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about usage of our Services. Some cookies may expire after a single session, but others may persist even after your session is over.  We or our third-party service providers may also use certain of these technologies in emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.  We use cookies, pixels, and similar technologies in our websites and applications to collect and send information to Meta about actions you take on our website and applications. In particular, Meta uses this information to provide services to us and also for further processing for its own business purposes. We and Meta are joint controllers of the processing involved in collecting and sending your personal information to Meta using cookies and similar technologies, as each of us has a business interest in Meta receiving this information. The services we receive from Meta that use this information are delivered to us through Meta’s API. These tools allow us to target advertising to you within Meta’s social media platforms by creating audiences based on your actions on our website and applications and allow Meta to improve and optimize the targeting and delivery of our advertising campaigns for us.  Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer.  If you disable cookies, you may be prevented from taking full advantage of the Services because the Services may not function properly.  As we adopt additional technologies, we may also gather additional information through other methods.
• Session-replay Technologies.  Our application incorporates a session-replay system that records Users’ interactions with the Services in a manner that allows us to reproduce audio and video replays of those User sessions.  These replays help us diagnose usability problems and identify areas for improvement.
• Tracking of User Activity.  Our application incorporates a system that allows Users to interact with the website together. Any navigation made in the website either by any of the parties is visible to both. If someone types, highlights, makes changes, etc. within the application, we will also be recording all of these data for the same purposes as stated above.

2.  How We Use the Information We Collect

We may use your information for business and commercial purposes, such as:

• To provide you with the Services, including to register you for an account, enable tutoring sessions, and process transactions;
• To respond to your questions or inquiries, including to provide support and troubleshooting assistance;
• To communicate with you, including to communicate with you about your account, inquiries, our company, and send you related news, newsletters, or notifications;
• To send you promotional emails, surveys, requests to rate and review the Services, and opportunities to provide feedback regarding the Services;
• To manage and remember your preferences and customize the Services;
• To analyze and improve the Services or any other products and services we provide;
• To administer surveys, sweepstakes, promotions, or contests;
• To improve our advertising and marketing, such as to provide you with recommendations for products or services that may interest you;
• To verify your identity;
• To comply with our legal obligations or as permitted by law;
• To protect the safety and/or integrity of our Users, employees, third parties, members of the public, and/or our Services;
• To prevent fraud and enforce our legal terms; and
• To administer and troubleshoot the Services.

We may combine information that we collect from you through the Services with information that we obtain from affiliated and nonaffiliated third parties and information derived from any other products or services we provide.

We may aggregate and/or de-identify information collected through the Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

3.  With Whom & Why We Disclose Your Information

We may disclose your personal information in connection with the following:

• Affiliates and Subsidiaries:  We may disclose your information to YO! INGLÊS affiliates and subsidiaries.
• With your Consent/At Your Direction:  We may disclose your information to nonaffiliated third parties based on your consent to do so.  Such consent includes the disclosure of your information (a) in order to connect you with Tutors, or otherwise in connection with your tutoring sessions; (b) when we have your permission, such as if you direct us to share information about a tutoring session on a social networking site; or (c) as described in this Privacy Policy, the User Agreements, or any other legal terms governing your use of the Services.
• Service Providers:  We provide access to or disclose your information with select Service Providers.  They provide a variety of services to us, including data storage, analytics, billing, marketing, product content and features, customer service, data storage, security, fraud prevention, and legal services.
• Professional Advisors:  We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
• Protection of YO! INGLÊS and Others:  We may disclose certain information if we believe in good faith that doing so is necessary or appropriate to (i) protect or defend the rights, safety, or property of YO! INGLÊS or third parties, including to defend or enforce our Privacy Policy, our User Agreements, or any other contractual arrangement; (ii) respond to your requests for customer service; and/or (iii) protect the rights, property or personal safety of YO! INGLÊS, its agents and affiliates, its employees, Users and/or the public.
• Legal Requirements:  We may disclose certain information if we believe in good faith that doing so is necessary or appropriate to comply with any law enforcement, legal, or regulatory process, such as to respond to a warrant, subpoena, court order, or other applicable laws and regulations.
• Business Transfer:  We may disclose certain information, in connection with or during a business transaction (or potential business transaction), such as any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Aggregate/Anonymous Information:  From time to time, we may disclose aggregate/anonymous information about use of the Services, such as by creating reports on usage trends.  The sharing of such data is unrestricted.

4.  Online Analytics and Advertising

• Analytics:  We may use third-party web analytics services on the Services, such as those of Google Analytics.  These service providers use the sort of technology described in the “Information we collect automatically” section above to help us analyze how Users use the Services, including by noting the third-party website from which you arrive.  The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services.  We also use Google Analytics for certain purposes related to advertising, as described in the following section.  To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.
• Advertising:  We may allow other third parties (e.g., ad networks and ad servers such as Google Analytics) to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Services by non-affiliated, third-party ad technologies, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising, as described below. You may receive tailored advertising on your computer through a web browser. When we use third-party cookies and other tracking tools, we may disclose your personal information to those companies to help us analyze use of the Services, display advertisements on the Services, and advertise the Services elsewhere online.

If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored marketing, you may visit the Network Advertising Initiative’s (“NAI”) Consumer Opt-Out Link and/or the Digital Advertising Alliance’s (“DAA”) Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads settings page.  Please note that to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content may not be tailored to your interests.  Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.  If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective.  Additional information is available on NAI’s and DAA’s websites, accessible by the above links.

5.  Security of Your Information

We implement security measures to protect your information.  It is important that you protect and maintain the security of your account credentials and notify us immediately of any unauthorized use of your account.  Please understand that no data transmission over the Internet can be guaranteed to be 100% secure.  Consequently, we cannot ensure or warrant the security of any information you transmit to us.

6.  Data Retention

We keep your information until we determine it is no longer necessary for the purposes for which it is processed.  The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it.  We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7.  Consent to Transfer

Our computer systems are currently based in Brazil, so your personal information will be processed by us in Brazil, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world.  By using the Services, you agree to this Privacy Policy, and you consent to the transfer of all such information to Brazil, which may not offer a level of protection equivalent to that required in the European Union, United Kingdom, or certain other countries, and to the processing of that information as described in this Privacy Policy.

8.  Third-Party Websites

Our Services may link to third-party websites from companies other than YO! INGLÊS, such as to relevant online resources, our partners’ websites, and other third-party websites.  We are not responsible for the privacy practices or content of such other websites.  If you have any questions about how these other websites use your information, you should review their policies and contact them directly. We are not responsible for the actions of third parties.

9.  Your Choices

You have certain rights and choices with respect to your information, such as:

• Profile Information and Accounts:  If you have an account on our Services, you can access and edit the information you provided to us through individual settings in the Services.  If you want to terminate your account, please request account termination through settings in the Services or by contacting [email protected].
• Marketing Emails:  To opt out of marketing email communications, you may click the “unsubscribe” link in our marketing emails.
• Cookies & Analytics:  You can opt out of certain cookie-related and analytics processing by following the instructions in this Privacy Policy.
• Regional Privacy Disclosures and Rights:  Additional disclosures for residents of the European Economic Area and United Kingdom are set forth below in Additional Regional Disclosures.

Please note, however, that certain information may be exempt from such requests in some circumstances, which may include needing to continue processing your information to comply with a legal obligation. We may request that you provide us with information necessary to confirm your identity before responding to your request.

10.  Changes to Our Privacy Policy

We may update this Policy from time to time.  If we make material changes to our Policy, we will notify you and other Users as required by law.  By continuing to use our Services, you agree to be bound by any changes or revisions made to this Privacy Policy.

11.  Additional Regional Disclosures

European Economic Area and United Kingdom

You may have the following rights under certain circumstances.  To exercise any of your rights, please contact us at [email protected].  Your local laws may permit you to request that we:

• Provide access to and/or a copy of certain information we hold about you;
• Prevent the processing of your information for direct marketing purposes (including any direct marketing processing based on profiling);
• Update or rectify information that is out of date or incorrect;
• Delete certain information that we are holding about you;
• Oppose, cancel, or restrict the way that we process and disclose certain information;
• Transfer your information to a third-party provider of services; and
• Revoke your consent for the processing of your information.

We will consider all requests and provide our response within the time period stated by applicable law.  Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation.  We may request that you provide us with information necessary to confirm your identity before responding to your request as required or permitted by applicable law.

If you have unresolved concerns, you may lodge a complaint with your local data protection authority.  However, we encourage you to contact us first, and we will do our best to resolve your concern.

The laws of some jurisdictions such as the European Union and United Kingdom require data controllers to tell you about the legal ground that they rely on for using, sharing, or disclosing your information.  To the extent those laws apply, our legal grounds are as follows:

• Contractual Commitments:  We may use, share, or disclose information to honor our contractual commitments to you (e.g., to comply with our User Agreements, which you accept by browsing or otherwise using the Services).
• With Your Consent:  Where required by law, and in some other cases, we use, share, or disclose information on the basis of your consent.
• Legitimate Interests:  In many cases, we use, share, or disclose information on the ground that it furthers our legitimate business interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, such as customer service, certain promotional activities, analyzing and improving our business, providing security for our Services, preventing fraud, and managing legal issues.
• Legal Compliance:  We need to use, share, and disclose information in certain ways to comply with our legal obligations.